** SEARCH CONCLUDED ** CUSTOMER SERVICES DIRECTOR - GLOBAL BRAND
Blue chip consumer brand
We are currently recruiting a Customer Service Director on behalf of a well-known brand to lead the 90-strong UK customer service department, taking overall responsibility for the delivery of industry leading customer service.
Knowledge and skills required:
- Experience of managing and delivering an integrated customer experience across Omni-channel touch points, preferably for a brand renowned for delivering an excellent customer experience and outcomes
- Experience of leading and managing a large, fast-paced metrics and quality driven customer experience team and delivering against demanding KPIs
- Experience of leading and managing a customer outcomes focussed team
- Evidence of implementing business change and/or organisational change whilst delivering against KPI's
- Ability to manage, motivate, develop and influence diverse teams to deliver on overall objectives
- Ability to balance ‘the bigger picture’ and strategic oversight with managing a goal, driven, target orientated operation
- Excellent verbal and written communication skills
- Proven decision making skills - look at the difficulty - and fix it.
For more information or to arrange a call to discuss the role in confidence please contact: email@example.com