** SEARCH CONCLUDED ** ACCOUNT DIRECTOR - HH GLOBAL

LOCATION: Chertsey, Surrey

HH Global is the first-choice partner in outsourced marketing execution for leading brands. Applying proven processes, industry-leading technology, and the deep expertise of their employees, they develop innovative solutions that drive down the cost of their clients’ printing, packaging, and creative production, while improving quality, sustainability and speed to market.

HH Global’s clients include leaders across all sectors, with strict guidelines and high value to protect. The success of their clients speaks to the quality of their services and reliability of their solutions. Some of the world’s biggest brands benefit from their experience.

HH Global operates in more than 43 countries and has experienced unprecedented growth in 2017, with revenue reaching £290.2m, compared with £211.3m in 2016. Employing more than 850 people globally, all three of the company’s regional operations have reported rising sales, with EMEA experiencing the biggest increase. In addition to winning new contracts and expanding business with current clients, this continued financial success has been attributed to the quality of their people, who are focused and dedicated in helping make HH Global the most successful business in its sector, and the value that their clients see them delivering on a daily basis to their businesses. At this exciting time of global expansion, HH Global is now in a position to recruit a new Account Director to head up the relationship with one of their key clients; Samsung.

PURPOSE OF THE JOB:

  • The Account Director is responsible for the development and nurturing of key Global accounts. This role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. 
  • The Account Director will take full responsibility for the strategic and operational management of the accounts under their responsibility and managing the performance of their team, ensuring all work is completed in line with the SLA. 
  • This individual needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans. 
  • We are seeking a marketer with an in-depth experience of working with clients across studio and production to drive the Client Services team and deliver on-going solutions to resolve Client challenges. 
  • The perfect candidate will have senior agency experience with a proven track record for developing Clients, nurturing relationships and converting opportunities as well a team management experience. 
  • The diversity of products, services, retail environments and challenges require a strong opinion and a passionate interest in retail marketing.

KEY RESPONSIBILITIES:

  • Delivering operational excellence 
  • Play a leading role in the delivery of client satisfaction, including client liaison, management of internal resource departments and management of external suppliers 
  • With the Head of Operations manage the on and off-site Account Teams that operate in the areas of the clients business under your direction ensuring compliance to company operating procedure 
  • With the Senior Account Director you will manage the personal development of the team members through appraisals, one‐to‐one meetings, mentoring and training 
  • Take ownership of and resolve issues, quality concerns or corrective actions 
  • Developing effective growth strategies and managing the opportunities for the client 
  • With the Head of Client Development; build client development plans for each year 
  • Achieve and excel growth targets 
  • Manage overall financial performance of the account, risk analysis and remedy 
  • Identifying risks to the account and putting in place strategies to manage these risks 
  • Contract review and renewal 
  • Develop strong relationships with senior key decision makers 
  • Regular MI reporting and production of account relationship plans 

KNOWLEDGE & SKILLS:

  • Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level 
  • Excellent communication skills – verbal, written, presentation – with clarity of expression 
  • Demonstrable people management skills 
  • Passion for quality 
  • Able to present account planning and strategy for retention, growth and added value 
  • Demonstrable track record of successful client and contract management 
  • Can anticipate internal and/or external business issues and develop risk mitigation strategies 
  • Experience of managing department financials

EXPERIENCE REQUIRED:

  • Extensive client service management experience, ideally with time spent working on the client site or sites 
  • Extensive people management experience including performance management and team leadership
  • Experienced in taking responsibility for managing client service plans, KPI’s, budgeting, forecasting and leadership 
  • Significant experience in developing and maintaining client relationships 
  • Have in‐depth knowledge of Performance Improvement philosophy and implementation 
  • Significant experience of managing work in a fast paced retail environment 
  • Previous experience of presenting to Senior Management/Board level 
  • Strong experience of dealing with large P&L budgets 
  • Proven track record of operational management for client services departments

COMPETENCIES:

  • Customer Focused: Goes beyond quality, delivery, reliability and consistency - involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement. 
  • Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities. 
  • Relationship Building: Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider market place and using this knowledge to develop networks and relationships. 
  • Results Focused: Ensuring you are a finisher as well as a starter; it involves measuring and monitoring progress and keeping an eye on the bottom line. It is important that when the change of pace is intense, distractions do not take over, and initiatives started are completed. 
  • Team Player: Commitment to the organisation/ department’s common goal, focusing on what is best for the business rather than what suits the individual. Communicating, sharing and supporting others and putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses. 
  • Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination. 
  • Strategic Thinking: Able to recognise patterns and create new concepts and models to explain situations that are conflicting. Has the ability to not only understand the conflict themselves but also present it to others using creative, conceptual and inductive reasoning. 
  • Organisational Awareness: Understands and learns the power relationships in one’s own organisation or in other organisations (customers, suppliers etc). Has the ability to identify who are the real decision-makers and the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organisation 

HH Global is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.